Frequently Asked Questions
Everything you need to know about our luxury bath and body collections.
Where are your products developed and manufactured?
Our products are designed and developed at our headquarters in Somerset, England. We take great pride in sourcing the finest ingredients and ensuring our formulations meet the highest British quality standards.
Are your beauty products tested on animals?
No, we are strictly against animal testing. The Somerset Toiletry Co. is committed to being cruelty-free, and none of our finished products or ingredients are tested on animals.
What is your shipping policy for UK and international orders?
We offer standard and express shipping across the UK, with free delivery on orders over a certain value. We also ship to several international destinations; shipping costs and delivery times are calculated at checkout.
Can I return a product if I am not satisfied?
Yes, we want you to love your purchase. If you are not completely satisfied, you can return unused and unopened items in their original packaging within 30 days for a full refund or exchange.
Do you offer gift wrapping or personalized messaging?
Many of our products come in beautiful, gift-ready packaging. During the checkout process, you can also add a personalized gift message to be included with your order.
Are your products suitable for sensitive skin?
While we use high-quality ingredients, we recommend checking the full ingredient list on each product page. If you have particularly sensitive skin, we suggest performing a patch test before full application.